terms & conditions
THESE TERMS & CONDITIONS COVER THE PRODUCTS AND SERVICES PROVIDED BY DOTTY AND BRAMBLE.
1. Products and Service
1.1 All Dotty and Bramble products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a formerly agreed ingredient or component within a design of equivalent value and quality without notice. This includes specific flowers/plants and sundries that may not be available. I would stress that the flowers and plant material are natural products and colours may differ/be unavailable to those agreed but we will always provide the next best thing.
1.2 In the event that Dotty and Bramble is unable to supply product, service, or agree a substitute product or service to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full.
2. Prices and Payment
2.1 Prices listed within the Dotty and Bramble product or service proposal will remain valid for 14 days from the date sent to you, the event commissioner, and should be secured with the notified deposit amount. Prices will be secured for the event unless the ingredients or components for the intended final design of the product or service rise significantly in which case we shall notify the event commissioner as soon as reasonably possible and pass this cost on to said event commissioner.
2.2 Full payment for the product or service must be received prior to the event or service and no less than 4 weeks before the event or we will not go ahead with the event.
2.3 Dotty and Bramble may hire many items to event commissioners free of charge including, but not exhaustive, vases, fairy lights, containers, baskets, generic props. These items are loaned on a goodwill basis and any items hired that are lost, damaged or broken must be paid for. As such, to recover these costs, we may add a security deposit of £100 to your final invoice and deduct any relevant amounts, refunding the difference up to 7 days after your event. In the event that breakages and or losses exceed this amount you will be invoiced the relevant costs of replacing the items.
2.4 We will move your ceremony arrangements between rooms at the same venue. However, due to the logistical and strict timescales of moving flowers from churches to the reception venue, we may charge a minimal £150 fee for this. This is non-negotiable.
3.1 Dotty and Bramble charges for travel and set up at an agreed amount prior to the event.
3.2 Incorrect personal details may lead to problems or delays in delivery, so before placing or confirming your order for a product or service, please ensure that you, the event commissioner, have provided full address and telephone details, including accurate postcode of the intended recipient and your contact telephone or e-mail so that we can notify you in the event that any delivery problems are encountered. This can be completed once the quote has been agreed and confirmed.
3.3 The event commissioner’s flowers will be delivered or set up at a time prior agreed between Dotty and Bramble and you, the event commissioner. If for any reason we are not able to meet the delivery or set up time, the event commissioner will be notified as soon as feasibly possible.
4. Event set up
4.1 Dotty and Bramble accept no responsibility for any damage caused by flames or lit candles at an event once we have left the event set up. Whilst Dotty and Bramble provide candles and candle vessels, it is usually the caterer and/or venue staff that light them and we will not therefore be held accountable for any damage caused by them.
4.2 Dotty and Bramble accept no responsibility for failure to collect, wear or use any arrangements for specific use by the bridal party, i.e. buttonholes or bouquets, once they have been left by our team at the relevant and pre-agreed venue. Any oversight to correctly collect and, for example, pin on buttonholes on behalf of the wedding party as a whole, or by an individual, remains the responsibility of said wedding party and/or individual.
5. Cancellation of the Dotty and Bramble products or service
5.1 Cancellation of the Dotty and Bramble product or service must be notified as soon as reasonably possible. Any deposit paid will be retained regardless of the circumstances of the cancellation. As per term 2.2, we must receive full payment 4 weeks before the event. If you cancel your event within this time, after we have received payment from you, we will be unable to offer a refund, and will retain the full amount.
Please see below for following timescales and refund amounts:
9months or more before event date: Deposit retained, no further payment required
6-8 months before the event date: Deposit retained, and an admin fee of £150 required
3-5 months before the event date: Deposit retained and 25% of final amount payable
Less that 3 months up to event date: Deposit retained, and 50% of final amount payable and admin fee of £100 required
6. Third party products or service
6.1 Dotty and bramble hire in many items for use in event floristry. All items are checked thoroughly and mint condition is ensured. However, if an item were to break, crack or cause injury to a 3rd party or individual then Dotty and Bramble will accept no responsibility. We will provide full contact details of the hirer and from there, the dispute is to be settled between the event commissioner and the supplier of said faulty item.
7. Complaints about Dotty and Bramble products or service
7.1 In the unlikely event that the event commissioner is not satisfied with the product or service, any complaints should be addressed in the first instance, and within 1 working day of the delivery date to: Email : email@example.com Because of the perishable nature of our products, the event commissioner will be advised upon delivery how to store/care for your product and we ask that you fulfil this.
Usually, the instructions will be to keep the product in a cool place, away from draft, heat or strong fumes and, if a bridal bouquet, in its tissue paper or gift bag until usage.
8. social media
8.1. Social Media and the use of images of your flowers Dotty and Bramble will share photographs and details of the flowers, taken by us, on our website and social media profiles unless specifically asked by the couple to not. We will send you copies of the images we have taken, should you require them.
9.1. Ill health, Acts of God or adverse weather conditions Whilst we agree to use our reasonable endeavours to ensure that the Dotty and Bramble service is fully operational and error-free we cannot guarantee this. Acts of God, sudden ill health and adverse weather conditions may affect our ability to deliver the Dotty and Bramble product or service. However, in cases of adverse weather we will remain in contact with the event commissioner in the lead up to the event and, if the event is out of season, we will discuss a contingency plan with the event commissioner. We have contingency plans for such occasions of sudden ill health. If Stephanie Aitken of Dotty and Bramble is unable to personally complete or deliver your event, then this will be completed by a member of our in-house team or outsourced accordingly.